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Customer Success Manager

Customer Success – Omaha, Nebraska
Department Customer Success
Employment Type Full Time
Minimum Experience Mid-level

Build your career at Buildertrend, ranked #1 in Best Places to Work in Omaha 2019!

The Job
The Customer Success Manager ensures the smooth implementation and continued customer satisfaction for new and current Buildertrend customers. In 2019, Buildertrend was awarded the American Business Award for Customer Service Department of the Year. Successful Customer Success Managers will place an emphasis on conducting a large volume of training and consultation webinars to help customers onboard and implement Buildertrend into their daily operations. In addition to hosting webinars, Customer Success Managers handle a significant amount of incoming calls and emails to make sure our customers are always taken care of, contributing to our 
award-winning customer service. 

Things to look forward to

  • Manage your own book of accounts. We are not just a call center. We are a team of consultants that develop relationships with our clients.
  • Host daily one-on-one web-conferences with your clients.
  • Achieve both individual, and team goals.
  • Our support department is continuously evolving. We are always looking for ways to improve our operation.
  • Our customers are awesome. You get to work directly with small-to-medium sized business owners every day.

The Preferred Candidates
Bachelor’s degree or equivalent experience. We seek out individuals that possess strong communication skills and are exceptional problem solvers.

Perks and Benefits

  • Health
  • Dental
  • Vision
  • 401 (k)
  • Paid Time Off
  • Team Happy Hours
  • Bottomless Soda Pop
  • $50 Monthly Onsite Café Cash
  • Relaxed Dress


About Us

Buildertrend’s mission is simple: To make building or remodeling your home an amazing experience! Founded in Omaha in 2006, Buildertrend is on its way to becoming an industry standard project management tool at the intersection of construction and tech. Buildertrend is changing the way that homes are built not only in North America, but globally. Using technology to bring all parties together, Buildertrend has quickly become the industry standard. The innovative solutions and team atmosphere are what helped Buildertrend rank #1 in Best Places to Work Omaha 2019. Ready to join the team? Visit


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  • Location
    Omaha, Nebraska
  • Department
    Customer Success
  • Employment Type
    Full Time
  • Minimum Experience
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