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Customer Success Manager

Customer Success – Omaha, Nebraska
Department Customer Success
Employment Type Full Time
Minimum Experience Mid-level

the job
The Customer Success Manager ensures the smooth implementation and continued customer satisfaction for new and current Buildertrend customers. Successful Customer Success Managers will place an emphasis on conducting a large volume of training and consultation webinars to help customers onboard, and implement Buildertrend into their daily operations. In addition to hosting webinars, Customer Success Managers handle a significant amount of incoming calls and emails to make sure our customers are always taken care of.

things to look forward to
  • Manage your own book of accounts. We are not just a call center. We are a team of consultants that develop relationships with our clients.
  • Host daily one-on-one web-conferences with your clients.
  • Achieve both individual, and team goals.
  • Our support department is continuously evolving. We are always looking for ways to improve our operation.
  • Our customers are awesome. You get to work directly with small-to-medium sized business owners every day.

the preferred candidates
Bachelor’s degree or equivalent experience. We seek out individuals that possess very strong communication skills, and are exceptional problem solvers.

perks and benefits
401 (k)
Paid Time Off
Hosted Happy Hours
Bottomless Soda Pop
Free Lunch
Relaxed Dress

about us
Buildertrend’s mission is simple: To make building or remodeling your home an amazing experience!  Founded here in Omaha in 2006, Buildertrend is a 12 year young company that is on its way to being an industry standard.  Buildertrend is changing the way that homes are built not only in North America, but around the world.  Using technology to bring all parties together, Buildertrend has quickly become the product of the future.  The innovative solutions and team atmosphere are what makes Buildertrend one of the hottest employers in Omaha.  If you want to learn more about us, check out:
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  • Location
    Omaha, Nebraska
  • Department
    Customer Success
  • Employment Type
    Full Time
  • Minimum Experience
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